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FAQs |  |
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FAQs | |
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Frequently Asked Questions
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What type of browser do I need?
A:
It is required that you use either Internet Explorer 6.x or above. Internet Explorer is recommended as this site has been optimized for it. Click on this link to download the Internet Explorer. 
What is My THK ID?
A:
If you are a THK Employee, your MyTHK ID is your full THK e-mail address.
I am a new user. How do I get access to VIN?
A:
Click on the link “New User” in the login page and submit your Access Request.
What is the course of action when I submit an
access request?
A:
You will be notified by an email with your user ID and password to access VIN.
When will I receive a reply regarding my access
request?
A:
You will be notified on the confirmation of your access request by email within 24 hours.
Can I resubmit a request for access upon
rejection?
A:
Yes you can resubmit a request through access request again.
What if I am the first from my organization to
submit an access request?
A:
You should enter your supplier code and valid email ID.You will be considered as Supplier Admin for your organization and your request will be submitted to your Commodity Manager.
I have forgotten my password. What should do I
do?
A:
Click on the link “Forgot Password” in the login page and your password will be sent to you by an email.
Is there any validity period for my password? If
yes, do I receive an alert prior to its expiry?
A:
Yes. You have a validity period of 90 days for your password and you will receive alert message at the time of expiry.
What will happen if I enter the wrong password
several times?
A:
When you enter the password wrong for 3 times, your ID
will get locked to display “Error: Intruder lockout has been set” message. You
should contact the Servicedesk for assistance.
Will my account get deactivated if I do not
login for a specific period? Do I receive an email before the deactivation?
A:
You will be notified by email if you have not accessed
VIN at least once in the past 90 days. The mail also indicates that your access
will be removed after a grace period of 2 weeks.
What will happen if I do not login during the
grace period also?
A:
If you have not accessed VIN during the grace period
also, you will receive an email notifying the removal of your access.
What does the error “Bad Search Files” during
login imply?
A:
The error message implies that it is an LDAP error.
Please contact the VIN Administrator for resolution.
I view the following errors repetitively -
Incorrect MyTHK ID, Incorrect Password, Multi-valued CN, Missing UID value,
Account is disabled, Account has expired, Password has expired, Intruder
lockout has been set, No remaining Grace Logins. What should I do?
A:
The error message implies that it is an LDAP error.
Please contact the VIN Administrator for resolution.
I received a mail indicating the approval of my Access Request but I have not received my password yet?
A:
If you are a THK employee you may use your ‘My THK’ password to access VIN.
I view a “Session timed out” message when I click on any of the links in the left menu of the homepage; what should I do?
Common QueriesA:Please clear the cookies and cache by following these steps to resolve this issue:
Open IE Click on Tools Menu Click on Internet Option In the General tab, there will be a section called "Temporary Internet Files" Click on "Delete Cookies", and then click on the OK button in the window which opens Click on "Delete Files", select the check box called "Delete all offline content" and then click on OK.
What does URL mean?
A:
URL stands for Uniform Resource Locator. It is a word
which means "Web address".
What should I do if I am using a "public"
computer?
A:
If you use a shared computer and are uncomfortable
with other's ability to view "cached" pages after you have left the station,
then please quit/exit your browser before leaving. This will decrease the
possibility of anyone viewing confidential information. No other users will be
able to access your data online without your User-ID and password.
What is meant by a "Secured Session"?
A:
Secure sessions are established when you login to the
THK Vendor Information Network. For Suppliers, your data is secured and it
cannot be accessed without a valid User ID and password. All THK Internal users
will access secured data only after a successful login to the system. An
additional layer of encryption called Secure Sockets Layer exists for Suppliers
and for those THK Internal users accessing the site from the Internet. This
layer of security is added when the user logs in, as well.
Why do I need an ID and password?
A:
The Vendor Information Network requires the use of an
ID and password as an additional security measure which helps protect your
information and data. The unique ID and password lets VIN verify that you are
an authorized user, thereby allowing you access, and help preventing
unauthorized access. This ensures you of a secured session.
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